Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for returns:

  • Your item must be in the same condition as you received it, unworn, unused, with tags, and in its original packaging.

  • For two‑way radio batteries and chargers, we only accept returns if the item is unopened and in its original, undamaged packaging. Opened, used, or packaging‑damaged batteries and chargers cannot be accepted due to safety and hygiene reasons.

  • You’ll also need the receipt or proof of purchase.

How to start a return:
To begin a return, you can contact us at jh.dong@hotmail.com. Please note that returns need to be sent to the following address: 

TESKO
1139 Alton Ave
Rockford 
IL 61109

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always reach us at jh.dong@hotmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

  • Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products).

  • We also do not accept returns for hazardous materials, flammable liquids, or gases.

  • For two‑way radio batteries and chargers, only unopened items in their original packaging are eligible for return; any batteries/chargers that have been opened, used, or have damaged packaging cannot be returned for safety and hygiene reasons.

  • Sale items and gift cards are non‑returnable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at jh.dong@hotmail.com.