Shipping policy

Shipping Policy
Last updated: [2026/8/22]

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding US public holidays). Orders placed after 2:00 PM EST will be processed the next business day. We do not ship on weekends or holidays.

Shipping Carriers

All orders are dispatched from our US warehouse via major carriers such as USPS, UPS, and FedEx. The carrier assigned to your order may vary based on destination, package weight, and service availability.

Shipping Rates

We are pleased to offer free standard shipping on all orders (no minimum purchase required) to addresses within the contiguous United States.
For shipments to Alaska, Hawaii, or US territories, a small surcharge may apply, which will be calculated at checkout.

Delivery Times

Standard shipping typically takes 5–7 business days for delivery within the contiguous United States.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or peak-season volumes.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package directly via the carrier's website.

Shipping Restrictions

  • We currently ship only to addresses within the United States (including Alaska, Hawaii, and US territories, where additional transit times or surcharges may apply).

  • We do not ship to PO Boxes or APO/FPO addresses via UPS/FedEx; for these, we may use USPS. Please ensure your shipping address is accurate and complete.

Address Changes

If you need to change your shipping address, please contact us at dong@hotmail.com within 12 hours of placing your order. We will do our best to update the address before the order is processed. Once shipped, we cannot redirect the package.

Lost or Damaged Packages

  • Lost packages: If your tracking shows "delivered" but you have not received the package, please contact the carrier directly with your tracking number to file a claim. We will assist you with any necessary documentation.

  • Damaged in transit: If your package arrives damaged, please take photos of the outer box and the damaged item(s) and contact us within 48 hours of delivery. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

Customs & Duties

All orders are shipped domestically within the US; therefore, no customs fees, import duties, or taxes apply.

Contact Us

For any shipping-related questions, please reach out to us at:
Email: jh.dong@hotmail.com
We aim to respond to all inquiries within 24 business hours.